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Adjudicator's Office
- Investigates complaints about HM Revenue & Customs including the Tax Credit Office and the Valuation Office Agency. It also looks into complaints about the Office of the Public Guardian and the Insolvency Service.
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Advertising Standards Authority
- Ensures that all advertising meets the standards in the UK's advertising codes. Presents details of how to complain about an advert, plus information on the codes and adjudications, as well as educational resources.
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Advice Guide
- Provides information on your rights, including benefits, housing, family matters and employment, and on debt, consumer and legal issues.
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ATOL - Air Travel Organisers' Licensing
- The financial protection scheme for holidaymakers managed by the Civil Aviation Authority (CAA); describes how it ensures customers do not lose money paid out for holiday packages, or are not stranded abroad, with a guide to making a claim.
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BBC Watchdog
- Presents articles and resources from this BBC consumer programme.
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Citizens Advice Bureau
- Network of independent charities providing people with free information ranging from legal to money to consumer problems.
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Citizens Advice Northern Ireland
- Offering free advice, publications and training. Includes details of the minimum wage, how to deal with debt and CAB locations and contacts.
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Citizens Advice Scotland
- A network of independent, local charities in Scotland providing free advice for people with legal, money and other problems; describes their services, local network, and campaigns.
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Communications and Internet Services Adjudication Scheme (CISAS)
- An Ofcom-approved scheme to settle disputes with communications companies, such as mobile and home phone companies or internet service providers; offers a guide for consumers and companies, case studies, FAQ, and contacts.
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Complaint Letter
- The place to find out how to make a complaint and to share your complaint with the world.
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The Consumer Council for Northern Ireland
- Represents consumers in the areas of transport, water and energy; includes details of their role and services, with information about consumers' rights and responsibilities.
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Consumer Direct
- A government-funded (Office of Fair Trading) telephone and online service offering information and advice on consumer issues. Information about their service, advice sections, partners, and news.
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Consumer Focus
- The statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. Describes their current campaigns, with resources and advice, reports, and links.
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Consumer Line
- Provides advice and services on product safety in Northern Ireland.
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Ethical Consumer
- Alternative consumer organisation which undertakes investigations into the social and environmental records of companies.
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Ombudsman Services
- Provides independent dispute resolution for the communications, energy, property and copyright licensing sectors in England; provides a guide for consumers and participating companies.
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Opt Out
- Provides an opt out services to help consumers avoid unwanted phone calls, junk faxes and direct mail.
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Rip Off Tip Off
- Trading Standards site which offers advice on spotting and avoiding a variety of scams and rip offs; also allows users to report information.
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SafeBuy Assurance Scheme
- SafeBuy vets online shopping sites during accreditation and carries out various means of ensuring continued adherence to the SafeBuy Code, also offering a mediation service between consumers and service providers. Its code of practice and membership details are defined.
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SCOTSS - Society of Chief Officers of Trading Standards in Scotland
- Aims to co-ordinate the enforcement activities of trading standards services across the country; includes a directory of local services and contacts, and information about current priorities with press releases.
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Trading Standards Central
- Provides consumer protection information in the UK.
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UK European Consumer Centre
- Aims to provide advice and support to British consumers who are shopping across borders in the EU. Includes news, press releases, downloadable leaflets and detailed advice articles.
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