Awarding body for "Putting the Customer First", which is the National Standard for Customer Service. Includes assessment details plus case studies and list of approved consultants.
Institute of Customer Service
Professional body for customer service whose main purpose is to lead performance and professionalism in customer service.
Performance in People
Improving customer experiences with mystery shopper programmes, training and business coaching courses, research surveys and audits. With case studies and become a mystery shopper pages.