Umega

I have used Umega now for over ten years as a landlord. I have found their service faultless. What a delightful and efficient team they are!
The team continue to delight me with their helpfulness, diligence and good nature, especially in these seriously difficult times. I can sleep easily in my bed, knowing that Umega is in full control of everything to do it's our flats.

Re: I have used Umega now for ... Umega replied on Monday, September 14th 2020

Thank you Howard. We just love love love working with you - you make our job so easy and so rewarding :)

veronica salotti opted not to leave a text review of Umega

We have had the services of Umega to let our flat for a number of years and we cannot commend them highly enough. Very efficient, friendly, always on top of all the regulations and certificates, always obtained good tenants for us and provided a very helpful summary each year of income and expenses for our tax return. Very good

Re: We have had the services ... Umega replied on Thursday, December 2nd 2021

Ah - what a delightful review to read. I'll be sure to pass this on to your Management POD. We're so pleased to hear that you have had a positive experience with us - just what we strive for in all our interactions. Many thanks for taking the time to share. We really appreciate it. Team Umega

I have entrusted my property with Umega for 4 years and cannot emphasise enough the outstanding service they provide. I highly recommend Umega to any landlord as they definitely provide 5 star service.
Thank you Umega.

Re: I have entrusted my prope ... Umega replied on Friday, November 26th 2021

Gosh! Thank you so much Ann - we appreciate you sharing such kind words with us. We will be sure to pass this on to your Relationship Managers. We are genuinely chuffed that our pride in our work and our care for our customers is shining through. Great to have you onboard. Thanks again, Team Umega

Unfortunately my great experience with UMEGA Lettings went downhill quickly once the landlord found that the flat needed a complete rewire due to the EICR report finding aluminium wiring throughout the property.
Umega did not communicate properly what the works would exactly entail, what was required of us as tenants and when we moved back, we were left with a flat with dust pouring from the open channels in the walls and ceilings.
It was impossible to get much of a concrete answer on when the decoration works would begin and/or be completed.
My partner and I are demanding Umega compensate us adequately for the disruption, health hazard, poor communication and for the fact we both had to take time off work to move out, back in and clean the mess.

Re: Unfortunately my great ex ... Umega replied on Wednesday, February 19th 2020

Hi Christopher, as you'll be aware we are trying to work with you to resolve these issues and we need you to engage with our internal complaints process in order to move this forward. We are eager to resolve this amicably so everyone can move forward positively, and we hope you will pick this conversation up with our team again.

Before summer this year, me and my partner would have given Umega five star review but after the way they have handled disruptive rewiring works in our flat and failed to take our health concerns and other issues properly, we are rating them one star. They have failed to take our health concerns properly, with the rewiring works causing so much dust that it exacerbate my partners asthma. We couldn't stay in the property due to this and when communicated to Umega that this was happening, they framed our concern as an unfortunate consequence of the rewiring works. They have failed to properly compensate us for the disruption the works has caused which spanned to nearly 5 weeks until completion in which our flat was back to it's pretty-rewiring state. We have launched an online campaign against Umega Lettings together with LivingRent Edinburgh. Please visit LivingRent's page to find out how you can help. Contrary to Umega's values, they do not care about tenants! #umegaletdown

Re: Before summer this year, ... Umega replied on Thursday, November 25th 2021

Hi Anne Marie, as you'll be aware we are trying to work with you to resolve these issues and we need you to engage with our internal complaints process in order to move this forward. We are eager to resolve this amicably so everyone can move forward positively, and we hope you will pick this conversation up with our team again.

In my opinion, Umega lettings does not sound good. For instance, I have heard of them jeopardising their tenant's health with an unsafe property containing aluminium wiring, which, when assessed by an electrician, was found to be a fire risk. In that situation, the work done to rectify the issue caused yet more health concerns, I heard that no formal risk assessments were conducted and an excessive amount of dust was all over the property. A tenant with asthma was left with breathing problems. As a person with lung conditions, this upsets me to hear. Letting agencies, in my opinion, need to be more professional.

Re: In my opinion, Umega lett ... Umega replied on Tuesday, November 23rd 2021

Thanks for sharing your feedback with us. We've looked on our system and you don't appear to be one of our current customers. If you have concerns about our service we would love it for you to reach out directly to us and we can help get to the bottom of it. Please do so via [email protected]. Thanks, Team Umega.

They are very helpful and responsive, and they have answered all our questions very quickly.

Re: They are very helpful and ... Umega replied on Tuesday, November 23rd 2021

Thanks so much for this. Short and sweet - we're delighted that you have had a positive experience with our team. Long may it continue and thanks for taking the time to share your kind words with us! We will be sure to share with those involved.

I am so happy that I am starting my tenancy with Umega. Lucy was very diligent and always quick to attend to my queries. I trust I won't have any issues with them.

Re: I am so happy that I am s ... Umega replied on Tuesday, November 23rd 2021

Thanks so much Aina! What a lovely wee review. We have shared this with Lucy - she is blushing. Thanks for taking the time to share with us. All the best, Team Umega

Extremely satisfied with Umega and the way they dealt with me.

For last few weeks I've been trying to find new place. Fast forward my wasted time with other Agency - I came across Umega - wow what a difference!!!

For first time I actually felt that person who is corresponding with me actually cares about me. Can't remember all the names (Yasemin, Rebecca and few more sorry I've missed your name...) but it was dealt with Extremely high level of customer care, clearly and effectively making this process stressless. Everything went smooth from first application to signing my tenancy agreement.

Thank You Umega team - its very refreshing to actually see the level of professionalism your employees deliver. I'm myself in customer focused occupation and I'm thankful for what have you done - not only during assisting me with my requests but also showing me that there are people out there who actually CARE.

I will definitely use Umega lettings in future and will recommend your service to everyone.

Well done

Kind regards,
Lukas Wechman

Re: Extremely satisfied with ... Umega replied on Wednesday, November 17th 2021

WOW! Thank you so much for sharing Lukas. We're delighted to read this review. There are a few blushing faces in the office this morning! We're above all a 'people business' and its great that this has shone through at every step of your lettings journey. All the very best in your new home. Welcome to the Umega family!