At Wallace Print, we specialize in large format digital printing, providing high-quality solutions for businesses across Kent. Located in Strood, our dedicated team offers a wide array of services including wall graphics, banners, and signage. Our commitment to innovation and customer satisfaction drives us to deliver exceptional results tailored to your needs. Whether for advertising, events, or d?cor, we transform ideas into vivid visuals that make an impact. Trust us to enhance your brand's presence with precision and creativity.
Wallace Print offers a comprehensive range of large format digital printing services including printed wall graphics, banners (PVC, mesh), window vinyls (frosted and one-way vision), floor graphics (temporary and permanent), signage (acrylics, dibond), and point-of-sale displays (shelf wobblers). We cater to various sectors efficiently while ensuring high-quality results tailored specifically for your branding needs.
Based on 41 Reviews
Add ReviewDisappointing attitude Disappointing attitude! We have ordered well over 5K worth of printed materials from this company in the past two years and now, when they have a made a mistake, they are not taking responsibility.Report
We have ordered a "Corridor Sign that should come out of the wall on a stand for 100mm." These were the exact words in our email. Mitchell Higgs, our point of contact ended up making a sign that we have previously ordered but smaller in size.
He has completely ignored the bit in our email which stated we needed a "Corridor Sign that should come out of the wall on a stand for 100mm".
Mitchell just bluntly wrote, he thought we just going to put the sign in a corridor as he doesn't know what a "Corridor Sign" is. Why would we write "Corridor Sign" in the email, if we just needed the exact same sign that we have previously ordered of 4 pieces? Absolute nonsense! I can understand if something is not clear rightaway in an email but ask questions, that's your job to get it right!
Disappointing attitude! We have ordered well over 5K worth of printed materials from this company in the past two years and now, when they have a made a mistake, they are not taking responsibility.Report
We have ordered a "Corridor Sign that should come out of the wall on a stand for 100mm." These were the exact words in our email. Mitchell Higgs, our point of contact ended up making a sign that we have previously ordered but smaller in size.
He has completely ignored the bit in our email which stated we needed a "Corridor Sign that should come out of the wall on a stand for 100mm".
Mitchell just bluntly wrote, he thought we just going to put the sign in a corridor as he doesn't know what a "Corridor Sign" is. Why would we write "Corridor Sign" in the email, if we just needed the exact same sign that we have previously ordered of 4 pieces? Absolute nonsense! I can understand if something is not clear rightaway in an email but ask questions, that's your job to get it right!
I have spoke with another person from this company and I tried to explain the situation as Mitchell was just insisting that he is not in wrong and not willing to offer any compensation whatsoever. This person in the phone just transferred my call to Mitchell instead of to a sales manager who could assess the situation, because let's face it, Mitchell doesn't want to admit that he has made a mistake on this order.
It seems like the employees covering eachother's back at this firm!
The only solution Mitchell offered, is to create a new sign as now he understand what is needed for "cost price" which is a joke as he wants to charge around £595 which is clearly not the cost price of this item. It is really annoying when someone is insulting your intelligence to this degree!
We have offered to send back the sign and pay to make adjustments to it so it can be usable but this was refused.
We have offered to send the sign back for a full refund as we are not able to use this sign, this request was also refused.
Really poor customer service and incapable staff!
Always amazing to work with, great value for money and advice available when needed.Report
Unica ...Report
Our little girl's first birthday party took place on Saturday 11/02/203. We had already knew of a company at the Pentagon in Chatham that would be able to do the A0 banner for the party. But upon arrival on Friday morning (10/02/2023), we were told that the printer was broken and they could not do any large prints.Report
I sat in my van and found Wallace Print on Google and drove straight to their office in Rochester. We were initially told that they will not be able to turn the request around in one day, at which point disappointment set in. But luckily, a colleague intervened and said she would check with a partner company. The partner company agreed to have it ready by COP Friday 10/02.
I really appreciate the extra effort that had been put in to ensuring our baby girls first birthday party went smoothly. I highly recommend Wallace Print as this company and its employees know how to go the extra mile to ensure customer satisfaction.
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Wallace Print is a leading digital printing company based in Strood, Kent, specializing in large format printing solutions that cater to various industries such as automotive, construction, hospitality, retail, and education. Our facility is equipped with cutting-edge technology allowing us to produce stunning printed materials including wall graphics, window vinyls, floor graphics, and banners of all types like PVC and mesh options. We embrace a client-centric approach focused on delivering services that are timely and tailored to meet the unique needs of each project. From concept development through artwork setup to final print finishing processes like CAD and plotter cutting or lamination%u2014we ensure a seamless experience for our customers. Our extensive product line also includes point-of-sale displays such as aisle fins and shelf wobblers designed for maximizing visibility in retail environments. Dedicated to quality and service excellence, Wallace Print prides itself on fast turnaround times without compromising on quality. With an emphasis on innovation, we are committed to pushing the boundaries of what is possible within the realm of digital printing while ensuring our offerings remain competitive in the market.