Timber Focus Ltd

I was in the market to buy some western red cedar wood to clad my garden room build, after requesting samples from a few companies I was impressed with timber focus so decided to place my order with them - dealt with Elliot sales manager who upon placing the order was very helpful BUT once they had taken my money service went down hill - I received no updates on my order other than initially was told I would receive the order in 7 working days - upon the 7th working day when I sent 2 emails and had to call to find out where and when I was going to receive my order to be told deliveries are between 7-10days which was never on any of my paper work. Day 10 day of scheduled delivery day I again had to ring to get a delivery time was told 9.30am - after 3 further calls from me and no communication from timber focus the order arrived at 12.30 - the delivery was done by a young lad who was actually quite a nice guy informed me that it was he’s second day on the job and he’d not been given any training as he’d only just got back from Spain and literally started the job the day after. So after buying and paying for a premium product the young lad whilst unloading drops my order I was absolutely heart broken and panicked that it was probably damaged so as I decided to inspect the cedar whilst the driver was present to witness and it turned out 7 lengths had been badly damaged - when I rang timber focus once again spoke to Morgan and felt the conversation was not very accommodating was told to take pictures and send them via email. Which I decided at this point I couldn’t be bothered - ended up gluing and making do with what I had. Feel really disappointed with the experience with timber focus as it felt once they had taken my money customer service was non existent and it sad as the product itself was actually very good and I was pleased with the cedar other than the damaged ones at no point did anyone call and check though out the process & sadly with regret will not use timber focus again.

Great product great service and great time scale for delivery many thanks

As a company “Bespoke Construction & Joinery” we are always looking for suppliers who can deliver a wide range of quality products. Timberfocus have done this on multiple projects and have always delivered on time with a fast turn around. Cannot recommend them enough.

Great timber, perfect for my job. Amazing odour from the cedar wood.

Great company, really friendly and helpful staff! Special mention to Elliot who was so helpful and knowledgable on the phone.

Great quality materials and at an excellent price. The ordering experience was so easy and the delivery time was spot on. I can’t fault this company. I would definitely purchase again

Andrew Goto was super helpful and very knowledgable.

Brilliant service from Timber Focus. The Siberian larch I bought is great quality and delivery was very prompt. I also got good advice regarding fixings for the fence. I would thoroughly recommend Timber Focus. Fantastic service! I will order again for my next big project soon..

I found that Timber Focus very good when I orderd timber to clad the outside of our house sales where very helpful, the cladding has now turned to a nice silver grey finish.

We installed your white timber wall cladding in our lounge and are very pleased with the result.

The ordering and delivery of the product was very straight forward and we would recommend Timber Focus to anyone wanting wood cladding