Consumer Advice Advocacy and Protection in the Best of the Web UK Directory

Consumer Advice Advocacy and Protection

Adjudicator's Office

Investigates complaints about HM Revenue & Customs including the Tax Credit Office and the Valuation Office Agency. It also looks into complaints about the Office of the Public Guardian and the Insolvency Service.

Advertising Standards Authority

Ensures that all advertising meets the standards in the UK's advertising codes. Presents details of how to complain about an advert, plus information on the codes and adjudications, as well as educational resources.

ATOL - Air Travel Organisers' Licensing

The financial protection scheme for holidaymakers managed by the Civil Aviation Authority (CAA); describes how it ensures customers do not lose money paid out for holiday packages, or are not stranded abroad, with a guide to making a claim.

BBC Watchdog

Presents articles and resources from this BBC consumer programme.


Brings together 14 local authorities from the West Midlands, aiming to maximise the impact individual services have by establishing and maintaining good working relationships with a wide range of regional business partners, supporting businesses in the region and by promoting economic growth.

Citizens Advice Bureau

Network of independent charities providing people with free information ranging from legal to money to consumer problems.

Citizens Advice Northern Ireland

Offering free advice, publications and training. Includes details of the minimum wage, how to deal with debt and CAB locations and contacts.

Citizens Advice Scotland

A network of independent, local charities in Scotland providing free advice for people with legal, money and other problems; describes their services, local network, and campaigns.

Communications and Internet Services Adjudication Scheme (CISAS)

An Ofcom-approved scheme to settle disputes with communications companies, such as mobile and home phone companies or internet service providers; offers a guide for consumers and companies, case studies, FAQ, and contacts.

The Consumer Council for Northern Ireland

Represents consumers in the areas of transport, water and energy; includes details of their role and services, with information about consumers' rights and responsibilities.

Consumer Line

Provides advice and services on product safety in Northern Ireland.

National Trading Standards

Has teams overseeing a range of issues, from illegal money lending to copycat websites and doorstep crime.

SafeBuy Assurance Scheme

SafeBuy vets online shopping sites during accreditation and carries out various means of ensuring continued adherence to the SafeBuy Code, also offering a mediation service between consumers and service providers. Its code of practice and membership details are defined.

SCOTSS - Society of Chief Officers of Trading Standards in Scotland

Aims to co-ordinate the enforcement activities of trading standards services across the country; includes a directory of local services and contacts, and information about current priorities with press releases.

UK European Consumer Centre

Aims to provide advice and support to British consumers who are shopping across borders in the EU. Includes news, press releases, downloadable leaflets and detailed advice articles.

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