Consumer Advice Complaints in the Best of the Web UK Directory

Consumer Advice Complaints

BBC Complaints

Advises how to complain about BBC programmes, how the complaints are handled and reports of their findings.

BBC News: Next Breaks Refund Rules For Online Deliveries

Report from 2010 by Susannah Streeter that Next have been breaking consumer law by failing to refund delivery charges on goods bought online but then returned.

Feedback Scheme

Aims to provide a single point for UK consumers to complain, sending their feedback to companies and thereby helping companies to better manage their feedback.

Financial Ombudsman Service

Provides the forms and necessary information for complaining about your bank, insurance company or finance firm.

The Furniture Ombudsman

Aims to inspire consumer confidence by improving the standard and service offered by retailers, manufacturers and other companies in the furniture and home improvement industries; with information about membership and benefits, and resources for consumers.

The Housing Ombudsman Service

Examines complaints about "registered" housing providers, including housing associations and other landlords, managers, and agents. Includes advice and resources on making a complaint, a guide for landlords, and contacts.

How's My Ltd

Established in 1995 with the launch of the "How's My Driving?" scheme to promote safe and courteous driving; includes details of additional current schemes covering the hospitality sector, organisations, and washrooms.

Independent Office for Police Conduct

Oversees the police complaints system and investigate the most serious incidents and complaints involving the police.

Information Commissioner's Office Complaints

Information on how to make complaints regarding freedom of information, data protection, and telesales calls.

Legal Ombudsman

An independent ombudsman scheme to deal with complaints by consumers about legal services in England and Wales. Provides a comprehensive guide to its role and services.

Motor Codes

Dedicated to maintaining high standards across new car sales, service and repair, and vehicle warranties; includes codes, consumer resources, and details of how to complain and their resolution service.

Natwest Bank Fraud

Reports on the allegedly fraudulent, illegal, and unethical practices of the Royal Bank of Scotland and the Natwest Bank.

Ombudsman Services

Provides independent dispute resolution for the communications, energy, property and copyright licensing sectors in England; provides a guide for consumers and participating companies.

Pensions Ombudsman

Investigates complaints about how pension schemes are run from the general public, trustees or managers, and participating employers.

The Property Ombudsman

An independent service for buyers, sellers, tenants and landlords of property in the UK who may have a complaint about an Estate Agent; describes their service and how to use it, with a list of participating firms.

The Removals Industry Ombudsman Scheme

An independent service to resolve disputes between removal companies and their clients. Includes a guide to the scheme, member firms and a complaint form.

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