FFD Commercial Refrigeration

Deppzit

Great service and price

I’ve made a few purchases with FFD. They always offer great advice and the prices are very good too. They are my first choice for catering equipment and refrigeration. Highly recommend

Absolutely chuffed to bits with my new equipment!! Appreciated Cory working with me to get what i needed, not just what i wanted, very happy. Delivered on time and follow up service has been very responsive and hassle free. 100% recommend this place. Customer for life

Do not touch this company. I bought a fridge for my shop and within two weeks it had warmed all my stock up to such an extent that i had to throw it all away. An engineer was sent out to 'repair' it and instead fitted another faulty part which resulted in everything being frozen. I then called FFD and the engineer but no one responded, in desperation (having committed myself to all the xmas stock) i called my own engineer who sorted out the problem. I am now told that the warranty is no longer valid and basically 'tough'. FFD have completely wiped their hands of this. Very NOT impressed.
I dont even want to give them one star, but it wont let me post this otherwise.

My complaint and my extremely bad experience focuses on one person (Carol C.) who was sarcastic and unable to demonstrate professionalism. The representative wanted simply to charge additional fees only to receive more money. I had made 3 orders and Tom W. was amazing and very helpful and polite but ultimately that lady failed to maintain the good reputation of the company.

Amazing customer service from start to finish. The communication was first class. The staff I dealt with, Carol & Luke really care about the customer experience and their response time was so fast. Even the delivery man was so helpful and polite. I would highly recommend using Fridge Freezer Direct Ltd. The fridge has gone into a Community Larder - sorry about the quality of the photo!!

Highly recommended this place, every single person in customer services section is helpful, trust me you can buy any stuff from here and will get response quickly you need any help, I bought commercial freezers for my business, one of them broken down I spoke to Carol and she book me engineer quickly,

Simple, I run a freehouse pub / live music venue, I need 2 new double door tall beer bottle coolers, every other 'supplier' is either 1) unable to answer chat boxes or calls or emails, 2) has nothing in stock or available, even though their website say different, 3) has terrible reviews. >>>>>>>>> So I get chatting to FFD on their chat box, a few minutes later and we have found a good alternative, in stock. I pay by card. 3 days later they are in my venue. From this very satisfied customer, I could not recommend the service, advice, and product supplied highly enough. Rest assured , next time I need items of this nature, I'll be back.

Excellent company. First class service, product as described arrived quickly